Information Requests

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Information Services Holiday Hours (2024-2025)

December 24: 8 a.m. - 12 p.m. (noon)

December 25: Closed

December 26: Closed

December 27: 8 a.m. - 3:45 p.m. (Normal Business Hours)

December 30: 8 a.m. - 3:45 p.m. (Normal Business Hours)

December 31: 8 a.m. - 3 p.m.

January 1: Closed

Normal business hours resume January 2, 2025.

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Please contact the Records Search Unit at 519-255-6700 extension 4129 if you require additional information or assistance with your application prior to attending in person.

Information Services is located in the lobby area of Headquarters - 150 Goyeau St.

Counter Service hours: 8:00 a.m. - 4:00 p.m. - Monday through Friday (We process our last request at 3:45 pm)

Closed: Weekends and all holidays

General Inquiries: 519 255-6700 extension: 4129

Payment method: CASH - DEBIT/CREDIT (VISA/MASTERCARD)

Click here to see our FEES

FORMS & INSTRUCTIONS: Click on the applicable links (Adobe Reader required). We have NEW forms as of November 2018!! Please ensure you are using the updated forms. Print out the forms required from the menu on the left, and attend Information Services in person with 2 forms of acceptable identification (click here to see our updated list).

FORMS

*Forms are also available at the Information Services Reception Counter - We have NEW forms as of November 2018!!