Telephone Reporting Unit
• In case of emergency, always phone 9-1-1.
When necessary, community members can report incidents through our non-emergency phone line (519-258-6111).
See below for a guide on when to report online and when to call non-emergency.
When to File a Report Online
Users should file reports online whenever possible. This is the most efficient reporting mechanism.
For a list of incidents that can be reported online, visit our online reporting page.
When to Call Non-Emergency
Users should call the non-emergency line if:
- Their incident is not eligible for online reporting;
- They have no internet connection or computer access, or;
- They require translation services
Non-Emergency Reporting
Non-emergency call takers will file reports over the phone for the following incidents:
- Thefts (excluding cars, boats, passports, firearms, and explosives)
- Property damage / mischief (excluding incidents involving fire or explosion)
- Lost property (excluding passports, firearms, and explosives)
- Fraud
- Obscene or harassing phone calls
- Low-risk missing persons
For all other incidents (including occurrences with known suspects), call takers will collect initial details and refer the matter to officers for further action as required.